This Privacy Policy explains how Mercury collects, uses, stores, and safeguards personal and business information when you use our services, interact with our website, or operate our restaurant software powered by Mercury. By accessing or using the Mercury platform, you agree to the practices described in this policy. This Privacy Policy applies to users in Nigeria and worldwide and is designed to ensure transparency, accountability, and responsible handling of all user data.
Information We Collect
Information Provided by Account Owners
When creating or managing a Mercury account, restaurant owners or authorized users may provide personal and business information required to operate the platform effectively. This may include names, business details, email addresses, phone numbers, billing information, and login credentials. Mercury uses this information to set up accounts, verify identity, manage subscriptions, provide customer support, and maintain secure access to the restaurant management software. Accurate information helps ensure reliable service delivery and proper account administration across the Mercury platform.
Operational & Transaction Data
Mercury collects operational and transaction data generated through daily use of the Mercury restaurant management software. This includes order details, sales records, menu configurations, pricing information, payment activity, staff usage logs, and inventory related inputs entered by the restaurant. These records enable core platform functionality such as order processing, reporting, analytics, and performance tracking. The data helps restaurants monitor business operations which also allows Mercury to maintain system reliability, improve features, and ensure accurate processing of transactions conducted through the platform.
Customer Data Processed Through Restaurants
Restaurants using Mercury may collect customer information while processing orders or managing deliveries and services. This may include customer names, contact details, delivery addresses, order history, and purchase preferences. Mercury processes this information solely on behalf of the restaurant businesses that use the platform and does not independently control how restaurants use such customer data. The information is processed to enable order fulfillment, customer communication, transaction management, and operational reporting necessary for restaurant service delivery.
Automatically Collected Data
Mercury automatically collects certain technical information when users access the website or software platform. This may include IP addresses, device type, browser information, operating system details, access times, and usage patterns. Such data is gathered through system logs, cookies, and analytics technologies to maintain platform security, monitor performance, diagnose technical issues, and improve user experience. Automatically collected data helps Mercury understand how the platform is used while supporting system optimization and protection against unauthorized access or misuse.
How We Use Information
Mercury uses collected information to operate, maintain, and improve its restaurant management software and related services. Data is used to create and manage user accounts, process restaurant orders and transactions, generate analytics and operational reports, and provide customer support. Information also helps monitor platform performance, detect security risks, prevent fraud, and ensure reliable system functionality.
Mercury may use contact details to send important service updates, account notifications, and product related communications necessary for continued use of the platform. In some cases, information may be used to enhance features, develop new tools, and improve overall user experience. Marketing communications are sent only where permitted, and users may opt out at any time. All data usage is conducted in accordance with applicable data protection laws and responsible data handling practices.
Legal Basis For Processing
Mercury processes personal and business information based on lawful grounds required to provide and operate its restaurant management software services. Processing is primarily necessary to fulfill contractual obligations between Mercury and its users, including account management and service delivery. Mercury may also process data based on legitimate business interests such as improving platform performance, maintaining security, and preventing fraud.
Where required, user consent is obtained for specific activities, including optional communications. Mercury complies with applicable data protection regulations, including the Nigeria Data Protection Act (NDPA), and follows globally recognized privacy principles aligned with international standards to ensure lawful, fair, and transparent handling of user information worldwide.
Your Privacy Rights
Users of Mercury have certain privacy rights regarding their personal information, subject to applicable data protection laws. These rights may include the ability to request access to personal data held by Mercury, correct inaccurate or incomplete information, request deletion of data where legally permitted, and restrict or object to specific processing activities.
Users may also opt out of non-essential communications at any time. For users in Nigeria, these rights are supported under the Nigeria Data Protection Act (NDPA), while international users may benefit from similar global privacy protections. Requests related to personal data can be submitted through Mercury's official contact or support channels, and Mercury will respond within applicable legal timeframes.
Third-Party Integrations
Mercury may integrate with trusted third party services to enhance platform functionality and support restaurant operations. These integrations may include payment processors, accounting systems, delivery platforms, analytics tools, and other business applications selected by restaurant users.
When such integrations are enabled, certain information may be shared only as necessary to provide the requested functionality. Mercury does not control how third-party providers manage data, and users are encouraged to review the privacy policies of any external services connected to the Mercury platform before use.
Data Security & Retention
Mercury implements industry-standard security measures to protect user data from unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission, secure access controls, regular security assessments, and continuous monitoring of our systems.
We retain personal and operational data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
Children's Privacy
Mercury does not knowingly collect personal information from individuals under the age of 13. Our services are intended for restaurant business operators and professionals. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete that information promptly.
Changes to This Privacy Policy
Mercury may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will post the updated policy on this page and update the "Last updated" date. We encourage users to review this policy periodically to stay informed about how we protect their information.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
For privacy-related inquiries or data subject requests, please email info@fortranhouse.com with the subject line "Privacy Request".
By using Mercury's platform and services, you acknowledge that you have read and understood this Privacy Policy.